Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
In order to make phone calls via the Internet one’s device has to be compatible with Softphone software. In example in order to call from a PDA using VoIP technology one has to install Softphone software, in order for it to work properly, PDA has to have Softphone compatibility.
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