Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Obviously SIP is considerably better than H.323 and complies with the understanding of IP-telephony as a global mass IP-service, and it should be implicitly considered right this way. And as SIP is able to serve not only telephony but also any communications at all in the real time over the IP-protocol; obviously it should become a base for other IP-services not yet existing but will appear in the future, as well.
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