Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
An automatic switching onto the standby mode or alternative server in case there is an error in the active server, program, system components etc.
D&E Communications
Jazzd is an internet service provider, product offered by D&E Communications. A little bit about D&E Communications; the company is an Integrated Communications Provider that supplies telephone and data access services to more than 175,000 lines in centra
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