Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Flexible commutator Softswitch is one of the main next-generation communications network NGN parameters and it is already a good alternative device to the systems management services in the traditional ATC calls both in price and functionality, and scalability, service quality, dimensions, and the use of energy and cost of technical exploitation.
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