Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The Digium D70 is a phone capable of providing HD quality of voice and PoE, it comes with six line keys and ten digital, rapid dial buttons providing status information in real time and additionally a field indicators of a busy lamp for one hundred of your most valuable contacts. The D70 is created for executives and administrators, it was built specially for Switchvox phone system ans Asterisk.
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