Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Nomadic 911 Emergency Calling

The service allows you having a number which not necessarily conforms to your physical location. The service allows having the number of any USA state and you can make and receive calls. The 911 service will also be available from this number.

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Nicaragua Sercom Solutions

Sercom Telecommunication`s mission is to guarantee secure and reliable communications for national and international companies, offering the best technology available at the most reasonable price.