Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The handling of incoming and outgoing phone calls. The incoming calls
are those which you receive from your clients. The outgoing ones – calls to
your clients, suppliers and other contacts. The very service is provided by
special companies, most often by telemarketing call service centres.
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