Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Project Management Services are processes of planning, securing, organizing, managing, leading and controlling resources to achieve certain goals.
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Opencoders group was founded to uphold the supremacy of open source software. We at Opencoders solutions specialize in providing support remotely, we do not provide on-site support currently. We also have support packages tailored to suit various kinds of
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