Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
GXP2120 is an IP Phone of a new generation. It has six lines, a large LCD screen with a 320x160 resolution, 4 programmable context-sensitive soft keys (XML), 7 programmable speed dial keys with BLF support, two network PoE ports and probability of five-sided conference.
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