The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Our voice platform was built by a team of telecommunications experts and has effectively dialed billions of calls for its clients during their critical communication times. Whether calling millions of people per day or only a few thousand, rest assured that Starcom's solution can meet your demand with quality and reliability.
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