Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
AudioCodes VMAS is an optimal platform for providing access to the networks of fixed telephony operator mobile subscribers (users of modern mobile devices and personal notebooks connected to the Internet).
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Amanees is a new generation telecom operator using the latest technologies based on the World Wide Web Voice over internet protocol.
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