Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Yeastar MyPBX Enterprise M2 is a hybrid IP-PBX, which is designed for mid-sized companies and divisions of large organizations. Besides working with VoIP-SIP and IAX, the device works effectively with connection to analog phone lines like traditional telephony.
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