The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The Naturalvoice solution allows that corporations use a net IP (new or already existing) for creation of net of private telephony. Thus, in same net IP where its company already transmits given, will be able to also transmit voice and fax of safe and tru
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