Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
These are the services that include specific software or hardware installation for a certain company with further technical support needed for the system to operate correctly.
MoBif Berhad
Located at the heart of South East Asia's new Silicon Valley, Penang, Malaysia, MoBif Berhad was established in 1999. Driven by in-depth understanding of the IT industry, MoBif's beginnings unraveled from innovative Internet Surveillance System,
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