Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Snom One plus
Snom ONE plus is a telephone system (PBX), based on SIP protocol, designed as a universal hardware solution, which includes various options for connecting to PSTN: using analog, PRI (E1, T1, J1), BRI ports. When used with the Snom IP-phone it is a reliable and easy to install solution.
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