Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Cisco 7965 IP phone model with large color display and backlight, ensures simple access to communication information, call time saving applications and such options as date and time, caller groups, caller group number, dialed number and presence information. Support of XML applications allows using all the advantages of the display, (Cisco UC Phone 7965 Gigabit Ethernet, Color).
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