Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Call Filter

“Call filter” allows blocking/unblocking the incoming calls as easy as to make filtration, it also journalizes all rejected calls. It is very convenient if you do not want to receive a call from some subscribers, when they will call you, “Call filter” will do so that your line is engaged.

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