Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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ISG | Network Billing Systems (NBS)
With state-of-the-art corporate headquarters in Wayne, New Jersey, the ISG family has evolved into a multi-divisional organization serving over 750,000 customers from coast to coast. Today ISG is positioned at the forefront of global technology with a str
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