The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
GOOD LIFE TECHNOLOGY, INC., is a California Corporation and a Federal Communications Commission (FCC) 214 licensed International Carrier that offers high quality TDM and Voice-Over Internet Protocol (VOIP) connectivity via its own and privately managed ne
Read more