Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Using Voice over Internet Protocol (VoIP) calling applications on your mobile phone can save you money if you make a lot of international calls or travel out of the country often. iPhone users have several options when deciding what app to download.
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