The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Urban WiMAX is a communications company that provides businesses with carrier class, high speed symmetric bandwidth, at least 50% cheaper than comparable services.
The company was established in 2005 by a management team with over a hundred years