Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The function of virtual extension gives your employees an impression that they all are situated in one office, when you and your workers do not work in one and the same place. With “Virtual Extensions” you can unify your scattered teams into one whole system.
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