The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Stage 2 Networks brings together a group of telecom professionals with more than 75 years of telecom industry experience. At the heart of the Stage 2 philosophy is the deep-seated belief that businesses deserve much more than boilerplate solutions, that c
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