Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Snom 320 IP phone is a powerful business phone with full-duplex speakerphone and three-way conference call bridge, and while having it all on board Snom 320 IP phone is accessible to any user.
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