Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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SDP Protocols Are Used To Transmit Media Session Information

In 1998, the Internet Engineering Task Force (IETF) published the specification for a Session Description Protocol or SDP as a format that describes parameters for streaming media. The original IETF Proposed Standard was updated in 2006 as RFC 4566. Although the SDP was created as a feature of Session Announcement Protocol (SAP), it can be used with Real-time Transport Protocol, Real-time Streaming Protocol (RTSP), and Session Initiation Protocol, as well as a standalone protocol. Parameter negotiation, session announcement and session invitation are included in the descriptive sessions from the SDP protocol. Rather than transmit data like other types of protocols, an SDP negotiates between media type endpoints, format and properties involved. A session begins when a connection is established, and the session is terminated only after every endpoint is no longer participating.

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