The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Vocallogic is a company with global presence geared towards providing affordable VoIP, networking and communication technology solutions. Based in Minneapolis, Minnesota Vocallogic currently operates on 3 international locations with a total workforce of
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