The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Established in 1990, China Motion Telecom International the Group commenced its operations in Hong Kong as a supplier of a wide-range of telecommunications products and services with extensive operations in Mainland China, Hong Kong and North America. It
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