Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The function of the private line eliminates the possibility of someone other than you reviewing your call details, from phone sets, which have the shared extension, additionally no one can monitor your call or connect to you call.
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