Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The notification message regarding the incoming voicemail usually sent via SMS or an email.
Centnet technology Co.,LTD.
Centnet Technologies Co., Ltd is an independent and leading provider of IP telephony solutions for corporate customers in China. Centnet has always completely dedicated its focus on the development, production and distribution of IP telephony solutions. I
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