The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
VoIP Technology Inc. was created to become a leader in the ongoing development and convergence of this technology by aligning the company with key local and international carriers and broadband providers as well as securing all the necessary equipment sol
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