Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Hosted VoIP Systems

Hosted VoIP phone systems By the support of affordable, hosted PBX phone services, it is possible to execute effective communication with your clientele and business connections. Moreover, you can experience dramatic cuts in your telephone bills as outbound calls can be made at minimal rates or, in some cases, free of charges.

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