The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Voipia Networks provides highly redundant voice solutions that include superior features, are easy to implement, and act as a differentiator for our customers, rather than a liability. From IP telephony solutions for the office to unique software solution
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