The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Is a risk free, globally generated Total Contact Support Service Provider. It offers effective solutions through a state of the art network system that will assist your company in marketing its services and managing its operations. Provides a Customer Res
Read more