The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Global Direct Telecom connects incumbent and mobile operators in Africa, the Asia/Pacific, the Middle East and Latin America to the major telecommunications hubs of North America and Europe.
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