Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
There are several VoIP providers out there providing low international calling costs and rates. Ideally, you should choose a provider that covers the country you are most interested in. If you are located in North America and have family elsewhere in the world, then it’s in your best interests to find a provider that can offer great rates for the country you need. For businesses, you can sometimes get specific packages and negotiate with the provider for a great deal to cover your bulk calling to certain countries.
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