Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The Mediant 800 MSBG is a multi service-business gateway, which was designed to provide converged Data and Voice services for small and medium sized business customers. This device is based on AudioCodes’VolPerfectHD the best there is media gateway technology, with a variety of integrated communication functions into a unified platform supporting basic services, such as Data Routing, VoIP mediation, Voice & Data security, WAN access, survivability and third party service applications. Those services allow connecting to cloud services.
Thunderworx Ltd
Thunderworx is a leading provider of Value Added Telecom Services, Internet, IT Solutions and Operator services aiming at serving the needs of the business market and premier service individuals and helping them compete in the new world of business. Thund
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