Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
On April 10, 2012 the company Yealink, a leading manufacturer of IP-phones and VoIP communication systems, has announced the official start of sales of the new IP videophone Yealink VP530.
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