Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Removing the barriers for widespread use, LifeSize ® Passport Connect ™ makes it extremely easy to deploy the system and apprehend it, and minimizes the total costs of ownership of this product. This solution is ideal for those who work at home and remote offices.
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