Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Call center - is a center where the company's incoming and outgoing calls are taken care of, it can be a centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. There are two types of call centers internal call center and outsourced call center.
IntelliVoice, LLC
IntelliVoice offers two feature-rich virtual PBX solutions, differentiated primarily in their pricing models, for small to medium-sized businesses looking to enjoy savings and productivity benefits of VoIP without the risk of obsolescence and heavy invest
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