The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
A merger between two internet service providers, Euroweb and NextGen, has created the third largest ISP in Malta. The merger will bring about improved economies of scale for the respective customers who will also benefit from the combined expertise and te
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