The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Lorotel was founded in 2003, with the vision to market worldwide a selective communication and entertainment technology. With the support of its strategic partners, Lorotel offers end-to-end technology services and solutions tailored to our customers` nee
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