The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Evolve Communications is a Vancouver, BC based company that strives to provide communications value for clients. Offering services in both residential and business markets, Evolve is positioned to lead the VOIP revolution that is upon us. We are a certifi
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