The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
iCX Europe Ltd is a UK based wholesale telecommunications provider. iCX has many years of experience in operating prepaid and postpaid switching platforms. iCX specialises in operating carrier grade VOIP and TDM routes through its network of switches. iCX
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