Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Yealink SIP-W52P is a wireless VoIP DECT system, consisting of a base station and the handset. The system can be expanded up to five additional handsets (Yealink SIP-W52H), each of which can have its own SIP account. Like other VoIP DECT systems, Yealink W52P will work from a distance of 50 meters from the base in the closed space and up to 300 meters in open space.
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