The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
With a view to the trend for the Internet to converge data, voice and video, VuTek Inc. is established. Now, over 10 years experience, we saw the convergence is getting solid and rich, and this trend is obviously setting up and is changing our daily life.
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