Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Voice over IP gateway VG200 was specially created for Cisco AVVID (Architecture for Voice, Video and Integrated Data) Call Manager. This device was not meant to support add-ons, such as toll bypass using H.323 protocol or SIP gateways.
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