Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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3xTechnologies Private Limited
3xTechnologies is a technology company focusing on network technologies with expertise on Voice over IP. The people who found 3xTechnologies have engineered VoIP systems with voice quality enhancement algorithms, which has a customer base including a Fort
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