The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
TeleCable Services is primarily an Internet based company and while we do have customer service representatives on hand, emails are generally handled much faster than direct phone calls.
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