The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
GCOM main focus is to provide distributors with a stable long term product. We have very strong presence in Latino markets and Asian market. Our prepaid calling card team is committed to offering quality phone cards seriously and have developed relationships with only premium telecommunication carriers who subscribe to the high standards set by our consumer base
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