Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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Unified solution Quintum AFT800 integrates in itself a gateway, a gatekeeper, and intelligent call routing, Quality of Service (QoS). Tenor device has to be connected to the data network via the Ethernet 10/100 port, to the telephone network through a PBX or to the public switched telephone network (PSTN).
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